Tranquillity Water Features | Last updated: February 2026
Introduction
Welcome to Tranquillity Water Features. By accessing or using our website (tranquillitywaterfeatures.co.uk), you agree to be bound by these Terms of Use. Please read them carefully before browsing or placing an order. If you do not agree to these terms, please do not use our website.
These terms apply to all visitors, customers, and others who access or use the site.
Using Our Website
Our website is designed to help you explore and purchase our collection of water features. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site.
You must not:
Use the site in any way that violates applicable local, national, or international laws or regulations.
Attempt to gain unauthorised access to any part of our website or its related systems.
Use automated tools to scrape, crawl, or copy content from the website without our prior written consent.
Transmit any unsolicited or unauthorised advertising or promotional material.
Introduce viruses, malware, or any other harmful material to the site.
Account Registration
To place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately if you believe your account has been compromised.
We reserve the right to disable any account at our discretion if we reasonably believe these terms have been violated.
Product Information
We take care to present accurate product descriptions, images, and pricing. However, as many of our water features feature natural finishes and hand-applied textures, slight variations in colour, tone, or finish may occur between products. This is a natural characteristic of handcrafted items and ensures each piece retains its unique character.
We reserve the right to correct any errors in product listings, descriptions, or pricing at any time without prior notice.
Orders & Payments
Placing an order constitutes an offer to purchase a product. We reserve the right to accept or decline any order. Once your order is confirmed, you will receive an email confirmation. A contract between you and us is only formed when we send this confirmation.
All payments are processed through secure, encrypted payment systems. We accept major credit and debit cards as indicated at checkout. Prices displayed on the website are inclusive of VAT unless otherwise stated.
We reserve the right to cancel an order if payment is declined or if we are unable to fulfil the order for any reason. In such cases, a full refund will be issued promptly.
Delivery
We aim to dispatch and deliver orders within the estimated timeframe provided during checkout. Delivery times are estimates and may be affected by factors outside our control, including courier delays or adverse weather conditions.
We will notify you as soon as possible if we anticipate a significant delay. Risk of damage or loss passes to you upon delivery. If your item arrives damaged, please contact us within 48 hours of receipt with photographic evidence so we can assist you promptly.
Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, the following terms apply:
If you are a consumer in the UK or EU, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, you must inform us in writing (by email or post) within this 14-day cooling-off period.
Items must be returned in their original, unused condition and packaging. You are responsible for the cost of return postage unless the item is faulty or we have made an error.
If your item arrives faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015. Please contact us within 30 days of receipt to report the issue.
Approved refunds will be processed within 14 days of receiving the returned goods. Refunds will be made to the original payment method. We reserve the right to deduct from the refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics, and function.
The following items cannot be returned unless faulty:
Items that have been installed, assembled, or used outdoors.
Items that have been personalised or made to order.
Items where the original packaging has been significantly damaged or discarded.
Limitation of Liability
To the fullest extent permitted by law, Tranquillity Water Features shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.
Our total liability to you for any claim arising from these terms or your use of our website shall not exceed the amount paid by you for the relevant product or service.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
Website Content & Intellectual Property
All content on this website — including text, images, product photography, logos, design, and layouts — is the property of Tranquillity Water Features or its licensors and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or republish any content from this website without our prior written permission. Limited use for personal, non-commercial reference is permitted provided our ownership is acknowledged.
Third-Party Links
Our website may contain links to third-party websites for your convenience. These links do not imply endorsement of those sites, and we are not responsible for their content, accuracy, or practices. Accessing third-party sites is at your own risk.
Privacy Policy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our website, you consent to our privacy practices as described in the Privacy Policy, available on our website.
Governing Law & Dispute Resolution
These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have a complaint or dispute, we encourage you to contact us in the first instance so we can try to resolve it informally. We aim to respond to all complaints within 5 working days.
Updates to These Terms
We may update these Terms of Use from time to time to reflect changes to our services, legal requirements, or business practices. Any updates will be published on this page with a revised date. Your continued use of the website following any changes constitutes acceptance of the updated terms. We recommend reviewing this page periodically.
Contact Us
If you have any questions about these Terms of Use, please contact us:
info@tranquillitywaterfeatures.co.uk
+1-202-555-0172
38840 Nicholas Groves
© 2026 Tranquillity Water Features. All Rights Reserved.